Orders ship within 1–2 business days from our atelier in France, and arrive within 3–5 business days across the EU, and 3–6 business days to the UK. Shipping cost depends on your destination zone — see rates below. Free shipping applies in every zone once your order passes its threshold. We're currently launching across the EU and UK, with more countries planned soon.
| Destination | Shipping | Free over |
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We offer a 30-day satisfaction guarantee. If a product isn't right for your skin, contact us within 30 days of delivery for a full refund or exchange — opened or unopened.
We're currently shipping across the EU and the UK, from our atelier in France, as we launch. Exact shipping cost is calculated automatically at checkout based on your country — more countries are planned as we grow.
Always. No Lumières Vive product is tested on animals, at any formulation stage, in any market.
Most of our line is formulated without fragrance, sulfates or parabens. Each product page lists full ingredients — we recommend a patch test for any new active, especially retinal-based formulas like the Crème de Nuit.
Yes. It's designed to layer well with vitamin C in the morning and retinal-based products at night. Introduce one new active at a time.
You'll receive a tracking link by email once your order ships. You can also reach us via the Contact page with your order number.
We only use your information to process orders and, if you opt in, send occasional skincare and offer emails. We never sell your data to third parties. You can unsubscribe at any time.
Orders can be modified within 1 hour of placement — contact our care team immediately and we'll do our best to accommodate changes before fulfillment.
